Overview
Our return and exchange policy lasts 30 days and applies strictly to physical goods (such as apparel). If 30 days have gone by since your purchase of a physical item, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your physical item must be unused and in the same condition that you received it, including the original packaging. A receipt or proof of purchase is required to complete any return.
Digital Downloads & Theatrical Projections (Non-Refundable)
Due to the nature of digital media, all sales of digital downloads, original art files, and theatrical projection packages are final and non-refundable.
Once a digital file, video, or projection package has been purchased and download links have been generated or sent, the transaction cannot be reversed, canceled, or exchanged. If you experience technical difficulties accessing or downloading your digital files, please contact us immediately at 42@dakkadon.com, and we will ensure you receive working access to your purchased files.
Refunds (Physical Items Only)
Once your returned physical item is received and inspected by Dakkadon LLC, we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 business days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet:
- First, recheck your bank account.
- Contact your credit card company; it may take time before your refund is officially posted.
- Contact your bank. There is often processing time before a refund posts.
If you’ve done all of this and still have not received your refund, please contact us at 42@dakkadon.com.
Discounted Items & Coupons
Only regular-priced physical items may be refunded. Unfortunately, sale items, promotional items, and items purchased using discount codes cannot be refunded.
Exchanges (Physical Items Only)
We only replace physical items if they are defective or damaged upon arrival. If you need to exchange a damaged item for the same thing, email us at 42@dakkadon.com and mail your item to:
Dakkadon LLC
1053 Middlebury Rd
Middlebury, CT 06762
United States
Shipping Returns
To return a physical product, you should mail your product to:
Dakkadon LLC
1053 Middlebury Rd
Middlebury, CT 06762
United States
You are responsible for paying your own shipping costs for returning physical items. If a tracking number has been supplied to 42@dakkadon.com, shipping time does not apply to your return/exchange window.
Depending on your location, the transit time for your exchanged product to reach you may vary. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned physical item.